Dominating risk reports and board rooms across the globe, the insurance industry is grappling with a significant talent shortage that threatens to disrupt operations and customer service across the board.

According to RIMS’ Risk Management Talent 2025 report, only 16% of insurance professionals believe there will be enough graduates to fill risk management positions by 2025. Ward Ching, Managing Director of Captive and Insurance Management at Aon, underscores the gravity of the issue as quoted by Risk & Insurance: “The issue is that we have not been producing enough individuals to move into the risk management space coming out of the various schools.”

Chaz Perera, CEO of Roots Automation, explains in the 2025 Insurance Outlook that “the challenge lies in attracting new talent while also equipping existing employees with tools to thrive in a more digital and data-driven landscape.” It’s a multifaceted crisis that demands innovative solutions to maintain operational efficiency and customer satisfaction.

Nowhere is this issue more urgent than in the role of insurance adjusters—professionals who form the backbone of claims processing and customer satisfaction.

A Labor Crisis on Two Fronts

The talent gap is affecting insurance carriers in several critical ways, with pressures mounting from both ends of the labor pipeline.

• Aging Workforce: According to the U.S. Bureau of Labor Statistics, 50% of the current insurance workforce is set to retire in the next 15 years. This mass exodus will take with it decades of institutional knowledge, leaving carriers scrambling to fill critical roles like adjusters. Carriers face the dual challenge of replacing seasoned employees and preserving institutional knowledge.
• A Shrinking Talent Pool: At the same time, younger professionals are steering clear of the insurance industry. LinkedIn News reports that insurance ranks last in career appeal among 16-24 year olds. Many perceive it as outdated, bogged down by manual processes and fragmented systems—an image that fails to attract the next generation of talent and leads to increased recruitment struggles.
• Increased Workloads: Claims volumes continue to rise, placing undue pressure on adjusters and HR teams to manage surges with limited resources.

The scarcity of skilled professionals is forcing companies to rethink how they operate. These challenges underscore the need for innovative tools that can fill the talent gap while maintaining operational excellence.

The Growing Burden on HR Teams

HR professionals are bearing the brunt of this labor crisis. Their roles have expanded far beyond traditional recruitment as they work to fill the widening gaps left by retiring adjusters and a shrinking independent adjuster pipeline.

• Recruitment Challenges: HR teams are not only competing for full-time adjusters but are also tasked with securing independent contractors to handle claims surges during catastrophic events. Unfortunately, even this pool of talent is dwindling as independent adjusters also begin to age out.
• Burnout Among Adjusters: Those adjusters who remain face mounting workloads, exacerbated by a growing backlog of claims. This relentless pressure is leading to higher burnout rates, compounding the industry’s retention challenges.

The result? A vicious cycle of labor shortages, increased workloads, and deteriorating employee satisfaction.

Agentech: Realizing a Future-Ready Workforce

Agentech is not just about filling immediate gaps; it’s about transforming the workforce for the future. Chaz Perera’s observation that “equipping employees with tools to thrive” is essential aligns perfectly with Agentech’s mission. Agentech offers a transformative solution to the insurance labor problem: an AI-driven platform designed to automate the most time-consuming tasks for desk adjusters. By empowering adjusters with a digital AI workforce, Agentech helps carriers scale operations, manage claims surges, and reduce costs—all while alleviating burnout and improving job satisfaction.

‍What Makes Agentech Different?

This isn’t just another generalized AI tool. And, at no time do the Agents make decisions or adjudicate the claim.  This is a support tool which leverages a multitude of technology, primarily Agentic AI.  Agentech’s platform is purpose-built for the unique demands of insurance claims processing. After months of research, we identified the most tedious and time-consuming aspects of the claims process—tasks that consume hours of adjusters’ time and contribute little to their core expertise.

To address these challenges, we leverage hundreds of proactive AI agents which focus on very narrow and specific tasks to handle repetitive tasks like QA/file review, calendar/scheduling  coordination, automating update status letters, and so much more. These agents are fully customizable to align with each carrier’s specific workflows, best practices, and compliance guidelines.

By automating manual workflows in the claims process, Agentech enables adjusters to focus on high-value decision-making, improving both speed and accuracy in claims processing.

Real Results, Real Impact

Agentech is already transforming the way adjusters work, delivering measurable improvements in both productivity and satisfaction. Here’s what one of our users had to say:

“Agentech has been a breath of fresh air in the claims processing world. It allows us to provide a thorough review of medical records, reducing the adjudication process, boosting operational efficiency, and utilizing validation techniques to improve accuracy.”

— Sabrina North, Claims Operations Manager & Agentech User

Agentic AI addresses the talent gap with accurate and scalable solutions. This is the future of insurance claims support: faster, smarter, and more efficient.

The Insurance Industry Cannot Afford to Wait

The labor crisis isn’t going away. The talent shortage is a pressing issue that demands immediate and innovative action. Agentech invites carriers to explore how AI Digital Agents can transform their operations, improve employee satisfaction, and future-proof their workforce.

To learn how to scale your operations without adding headcount, contact Agentech or visit Agentech.com to see how we’re redefining the future of insurance workflows.