Imagine an army of digital AI Agents working in the background like your own team of minions, taking on the tedious, time-consuming tasks in claims processing. With Agentech, this isn’t just science fiction — it’s the reality of a streamlined, efficient claims workflow. Here’s a closer look at how Agentech’s AI minions automate these processes, freeing your desk adjusters to focus on higher-value work.
What Are Agentech’s AI Agents, and How Do They Work?
Our AI solution is powered by a network of intelligent agents that work together to automate various steps in claims processing. From scheduling and assignment to compliance checks and data management, each agent plays a distinct role. If you picture a team of digital minions working rapidly behind the scenes, seamlessly handling administrative tasks, you’re not too far off.
Let’s dive into an example: Scheduling a Field Adjuster Visit
Scheduling a field adjuster for an on-site visit might sound simple, but it often becomes a time-consuming task for desk adjusters. They frequently find themselves juggling calendars, contacting homeowners, and coordinating with field teams — when they could be focusing on strategic claims decisions. Here’s where Agentech’s AI Agents come in, automating every step.
There are multiple methods and variables for assignment and dispatch:
• Round Robin Assignment
• Round Robin + Capacity Assignment
• Pure Proximity Assignment
• Triage/Availability Assignment
• All the Above + Licensure, Skills, Experience Assignments
Imagine a desk adjuster logging into their claims management system to open up a residential property claim. This desk adjuster needs to deploy a field adjuster to the policyholder’s home to collect multiple pieces of information in the form of photos, measurements, videos, voice statements, and perhaps even collect sample materials in order to move forward with processing the claim.
This begins a long and tedious process: scheduling and coordinating a time for the field adjuster and/or potential third-party providers to meet the homeowner at their home. The desk adjuster often ends up becoming a scheduling coordinator, trying to find a date and time that works for all parties and exchanging key information between them. This isn’t a task that requires special training, expertise, or experience. It only takes valuable time away from the desk adjuster, who could be focusing on making strategic decisions and processing the claim more efficiently.
How Agentech’s AI Agents Take Over Scheduling
1. Claim Orchestrator Agent: Determines if the dispatch is initiated by schedule or by need (for Daily or CAT assignments).
2. Assignment Agent: Agentech’s platform allows for multiple assignment and dispatch
methods to ensure efficient scheduling. The system can employ:
• Round Robin Assignment for fair distribution
• Round Robin + Capacity Assignment to avoid overloading field adjusters
• Pure Proximity Assignment to minimize travel distance
• Triage/Availability Assignment for urgent cases
• Skills-Based Assignments that consider licensure, skills, and experience for
specialized cases
3. Routing Agent: Optimizes the route for the field adjuster, reducing travel time. The Time-on-Site Agent assists by estimating the visit duration.
4. Calendar Agent: Checks the field adjuster’s availability and proposes the three best time slots, offering varied options across different days and times.
5. Communication Agent: Sends an SMS to the homeowner, providing the suggested time slots and allowing them to confirm or propose an alternative.
6. Calendar Event Creator Agent: Upon homeowner confirmation, schedules the appointment directly on the field adjuster’s calendar.
7. Claim Information Agent: Pulls essential claim details from the claims management system and updates the calendar event with property address and claim specifics.
8. Travel Time Agent: Calculates travel distance and blocks off the necessary time on the adjuster’s calendar.
9. Adjuster Communicator Agent: Notifies the field adjuster of the new appointment, providing details on location, homeowner info, and special instructions.
10. Communication Agent: Sends a final confirmation to the homeowner, including the adjuster’s name, visit details, and any additional information on what to expect. In case the homeowner prefers specific times, the AI agents adapt, finding an available field adjuster to meet the preferred schedule—all without requiring input from the desk adjuster. By automating this entire scheduling workflow, Agentech’s AI Agents let adjusters focus on their core tasks, enhancing productivity and decision-making. Of course, if the policyholder needs to reschedule, the process of rescheduling can be managed by a digital Agent.
Beyond Scheduling: A Digital Workforce in Action
Agentech’s AI Agents aren’t limited to scheduling—they’re capable of handling a multitude of administrative tasks that would otherwise occupy adjusters’ time. From document review and compliance checks to data extraction and claim prioritization, our network of AI Agents streamlines the claims process, making it faster, more accurate, and far more efficient.
By offloading these tasks, Agentech helps adjusters concentrate on what they do best: making well-informed, timely decisions that improve outcomes and customer satisfaction.
Ready to Deploy Your Own AI Minions?
Agentech’s digital AI workforce is designed to enhance claims processing, allowing adjusters to work smarter, not harder. If you’re ready to discover how our AI Agents can transform your claims workflow, reach out to the Agentech team. Let’s redefine what’s possible in claims automation.
